KRAM · क्रम
An AI store manager, not a chatbot.
An AI store manager for social-commerce businesses. KRAM understands product questions, confirms orders, captures requested changes, and keeps every channel in one organized workflow.
Message received
A customer writes in on any connected channel.
Intent understood
KRAM detects language and what's being asked.
Product verified
The relevant product and variant are retrieved from your catalogue.
Action proposed
Stock and price are checked before anything is suggested.
Human approval if needed
Sensitive changes wait for a person to decide.
Order updated
The order state moves forward, fully logged.
Workbook synchronized
Your spreadsheet reflects the same reality, safely.
The sequence
Watch one message become an order.
Customer asks about a product
“black hoodie L ma xa?” arrives on a connected channel.
“black hoodie L ma xa?” arrives on a connected channel.
KRAM identifies language and intent
Romanized Nepali, asking about product availability.
Romanized Nepali, asking about product availability.
KRAM retrieves the relevant product
Matched to Urban Hoodie, requested variant Black / L.
Matched to Urban Hoodie, requested variant Black / L.
KRAM verifies stock and price
Black / L is out of stock. Grey / L has 6 units available.
Black / L is out of stock. Grey / L has 6 units available.
KRAM proposes a reply
A draft suggesting the in-stock alternative, ready for send.
A draft suggesting the in-stock alternative, ready for send.
Customer confirms
The customer accepts the Grey / L alternative.
The customer accepts the Grey / L alternative.
Order state updates
The order moves forward, fully logged in the audit trail.
The order moves forward, fully logged in the audit trail.
Workbook synchronization is queued
The linked spreadsheet row updates safely, even if it's open.
The linked spreadsheet row updates safely, even if it's open.
“black hoodie L ma xa?” arrives on a connected channel.
Unified inbox
Every channel, one inbox. The full picture on every message.
Linked order
#KRM-1042
Product-grounded AI
The reply always matches what’s really in stock.
Try the color the customer asked about — the stock and the prepared reply update to match.
KRAM will not promise stock that isn't there — it offers the in-stock alternative instead.
Order changes
Sensitive changes wait for a decision, never applied blind.
Try a requested change on order #KRM-1042.
Current
Red Hoodie / M
Requested
Red Hoodie / L
Workbook stays in sync
Keep working in Excel. KRAM keeps it updated.
The customer just confirmed. Watch the workbook row update on its own.
| Order | Customer | Variant | Status |
|---|---|---|---|
| 1038 | Bibek S. | Blue / M | Pending |
| 1042 | Sabina K. | Grey / L | Awaiting reply |
| 1041 | Nischal P. | Black / S | Pending |
AI with a brake pedal
Fast when it is safe. Human when it matters.
AI confidence is supporting context — never the only safety control. KRAM is designed to know when not to act.
Safe to answer
- Price
- Product information
- Available variants
- Business hours
Needs confirmation
- Order change
- Quantity
- Delivery timing
Human review
- Cancellation
- Complaint
- Refund
- Payment issue
- Ambiguous request
Manual
A staff member types and sends every reply.
AI Assist
The AI drafts a reply. A human approves before it sends.
Automatic
Only narrow, safe message types that match rules you set can be sent without asking.
Human Takeover
A staff member takes over a conversation at any time.
Needs Attention
The manual review queue for everything sensitive or unclear.
, cloud-ready
Buy the desktop. Subscribe only for services that must remain online.
On your computer — always included
- KRAM Desktop
- Store records on this computer
- Supported AI models on this computer
- Excel workbook
- Products
- Orders
Works fully offline for manual, local operation. Your data lives on this device.
Coming soon
- Online channel relay
- Official social-channel connections
- Future online services
Required only for hosted 24/7 channel operation. Not yet publicly live — see the Roadmap.
One inbox, every channel
Every conversation has one place to arrive.
- Facebook MessengerGateway ready
- InstagramComing soon
- WhatsAppComing soon
- TikTok Business MessagingPlanned
Everything KRAM does
One store manager, not ten separate tools.
Select a feature to see what it does, a real example, and where it stands today.
Unified Inbox
BetaEvery channel's conversations in one list, with order and customer context attached.
Example workflow
A customer messages on Messenger about an existing order — the linked order, past conversations, and AI-detected intent are all visible without switching tabs.
- 01Customer message arrives
- 02KRAM checks the relevant facts and rules
- 03You see the proposed next step
Let the next message move the order forward.
Join the Founder Beta, see a live demo, or explore what KRAM does today — honestly labeled, every step of the way.
Message received
A customer writes in on any connected channel.
Intent understood
KRAM detects language and what's being asked.
Product verified
The relevant product and variant are retrieved from your catalogue.
Action proposed
Stock and price are checked before anything is suggested.
Human approval if needed
Sensitive changes wait for a person to decide.
Order updated
The order state moves forward, fully logged.
Workbook synchronized
Your spreadsheet reflects the same reality, safely.