Question 1

Is KRAM only a chatbot?

Accepted Answer

No. A chatbot only replies. KRAM understands the message, checks it against your real product catalogue, proposes safe actions like confirming or changing an order, and keeps your order records and workbook in sync — with a human deciding anything sensitive.

Question 2

Does KRAM understand Romanized Nepali?

Accepted Answer

Yes — Romanized Nepali is the primary language KRAM is built around, alongside Devanagari Nepali, English, Hindi, and mixed-language messages. It is deliberately conservative when a message is ambiguous and escalates to a human rather than guessing.

Question 3

Does it need the internet?

Accepted Answer

Not for local, manual operation — the desktop app, local database, and local AI all work offline. The internet is needed for connecting to messaging platforms, licence verification steps, and downloading AI models.

Question 4

Does it require Ollama?

Accepted Answer

Ollama powers the local AI understanding. It's a separate, free download. If it's missing or unreachable, KRAM falls back to a deterministic rule-based process rather than failing.

Question 5

What happens when Ollama is unavailable?

Accepted Answer

KRAM automatically falls back to deterministic, rule-based order processing and always marks the conversation as needing human review. Nothing is invented or guessed in place of the AI.

Question 6

Which messaging channels are available?

Accepted Answer

Facebook Messenger is gateway-ready, with live verification in progress. Instagram and WhatsApp are coming soon and require official platform access. TikTok Business Messaging is planned, pending TikTok's own API access approval. See the Roadmap for details.

Question 7

Does KRAM change orders automatically?

Accepted Answer

Only in two narrow, business-controlled cases: a first-time order confirmation (if you enable it) and a delivery-timing-only change. Everything else — address changes, size or quantity changes, cancellations — becomes a proposal a staff member approves.

Question 8

Can I keep using Excel?

Accepted Answer

Yes. KRAM reads and writes your workbook in both directions, with automatic backups before every write and safe handling if the file is open when a sync happens.

Question 9

What happens when my cloud subscription expires?

Accepted Answer

Your local desktop app keeps working with the data you already have. Hosted gateway and other cloud-dependent features become unavailable until the subscription is renewed. Nothing is deleted.

Question 10

Does the desktop application stop working?

Accepted Answer

No. The desktop app is licensed for local, offline use independently of any cloud subscription. Only cloud-dependent features are affected by a lapsed subscription.

Question 11

Can I move KRAM to another computer?

Accepted Answer

Device transfer is currently vendor-mediated rather than instant self-service — EXZELO verifies and resets the device allocation for you. Self-service transfer is on the roadmap.

Question 12

Is my business data uploaded to the cloud?

Accepted Answer

By default, your product, customer, and order data lives on your device. Data only leaves your device when you connect a messaging channel (through that platform's own systems) or use a hosted feature you've opted into.

Question 13

Is the Founder Beta production-ready?

Accepted Answer

No — it's an honest controlled pilot (version 1.0.0-rc.1). Core local features are tested and stable; live channel connections are still being verified. We say this plainly so you know exactly what you're getting.

Question 14

Are platform API fees included?

Accepted Answer

No. Messaging platform fees and other external API fees, where they apply, are separate from KRAM pricing.

Question 15

Does KRAM work when my computer is off?

Accepted Answer

Local features require the desktop app to be running. Continuous, always-on operation is what the hosted gateway is for — and that hosted service is not yet publicly live. See the Roadmap.

Order	Customer	Variant	Status
1038	Bibek S.	Blue / M	Ready
1042	Sabina K.	Grey / L	Confirmed
1041	Nischal P.	Black / S	Pending

Day	Orders
Mon	9
Tue	14
Wed	11
Thu	17
Fri	22
Sat	26
Sun	18

Order	Customer	Variant	Status
1038	Bibek S.	Blue / M	Pending
1042	Sabina K.	Grey / L	Awaiting reply
1041	Nischal P.	Black / S	Pending

Every customer message should move your store forward.

Three everyday moments. One organized sequence.

A customer messages you

KRAM checks the facts

You stay in control

Your customers are not the problem. The scattered workflow is.

One message becomes an organized order.

Every channel, one inbox. The full picture on every message.

The reply always matches what’s really in stock.

One store manager, not ten separate tools.

Unified Inbox

See the week’s work at a glance.

Keep working in Excel. KRAM keeps it updated.

Every conversation has one place to arrive.

The tools stay familiar. The sequence gets calmer.

Designed around how social sellers actually work today.

Own the desktop. Subscribe only for what stays online.

Built in the open — now, next, and later.

EXZELO builds practical digital systems for businesses that are still held together by tabs, messages, and spreadsheets.

Product-grounded, not model-grounded

Human-controlled by design

Built for the tools you already use

Direct answers, including the limitations.

See what works today. See what still needs approval.

Let the next message move the order forward.